Store Policy

Refunds

- Be sure to email for any questions or concerns before ordering your products. 

- Please check head sizes, hair lengths and textures before checking out with your order.

- We will grant a refund for items that are returned in the same condition as it was when received. 

- Curly hair can not under any circumstance be returned if curls are pulled apart, fingered, or manipulated in any way!

- We will not refund or exchange hair that has been worn, installed, dyed or cut

- We do not refund shipping charges for any return orders.

- Please remember to check as this will help both parties. 

shipping

- Your billing and shipping address must be the same. Be sure its associated with card on file or payment will not process. 

- Processing takes 2-5 days depending on item. 

- Standard Shipping with USPS takes takes 2-5 business days depending on your location. 

- International shipping generally takes 7-10 days depending on location. Eyelandmink Beauty Bar LLC is not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. 

privacy & safety

1.1 OVERVIEW
At Eyelandmink.com, we are dedicated to protecting the privacy of each and every one of our customers. We will not disclose any information regarding our customers or visitors to the site to any third parties apart from where it is part of providing a service to you – this includes; arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or when you have given us your permission to do so.

1.2 CONSENT
Eyelandmink.com will not provide or sell any of your personal details or any credit card information to third parties (excluding partners from whom you may have linked to our site) without your permission.

1.3 COMMUNICATION & MARKETING
If you have made a purchase from the website we may occasionally update you on our latest products and offers via e-mail. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of eyelandmink.com

All Eyelandmink members have the option to unsubscribe from marketing communications from us. If you do not wish to continue to receive e-mails from us and/or selected third parties you should opt-out clicking on the "unsubscribe" link in any emails which we might send you this will then suspend your e-mail notifications however you can sign up again if you wish to do so.

Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

1.4 CHECKING YOUR DETAILS
If you wish to verify the details you have submitted, you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We recommend that you do not use your browser's password memory function as this may result in someone accessing your personal information.

1.5 CONTACTING US
We are always happy to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied with the service we offer. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact us via email, we will be delighted to answer any questions you may have.


REGISTRATION
Personal information is gathered by Eyelandmink.com during the order check out process. During the check out process, your name, address, e-mail address, telephone number, and payment information is collected. You also have the option to create your own account to store this personal information, at which time a username and password will be collected as well. In order to view the information in the My Account section of the site you must first log in using your username and password.

SECURITY
The security of your personal information is very important to us. You can be assured that all sensitive information will be handled with discretion. Your personal information is maintained through secure networks and is only accessible by a limited number of people who have been granted access rights and are required to keep the information confidential. In spite of the efforts made by Eyelandmink.com, no transmission of data over the Internet is guaranteed to be completely secure and such transmission is at your own risk.

COOKIES
Cookies are text files that are stored on your computer's hard drive and may be used by Eyelandmink.com to enhance your shopping experience. This is done as a means to keep track of your current shopping session by speeding up the browsing experience and website performance. Cookies are also used to remember your information when you return to the Eyelandmink.com website. If you choose to no longer receive them, you can turn off all cookies. Please note that if you decide to make this change, it can limit the functionality of the website you are visiting and leaves for a greater possibility that you will no longer have access to some of the features on the website.

CHANGES TO THE PRIVACY POLICY
We reserve the right to modify this privacy statement at any time, with a notice of this change being posted here on this page.
Email princesspink@eyelandmink.com with any further questions. 

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